Privacy Policy

Last updated: 17 September 2026

This Privacy Policy explains how WaselTech collects, uses, and protects information when a business (“Company”) uses WaselTech to connect and automate its WhatsApp Business account, and when that Company's customers message the Company on WhatsApp.

Information We Collect

• Company account information: business name, contact person, email, phone, and website.

• WhatsApp conversation data: messages, contact names and phone numbers, and menu interactions exchanged between a Company and its customers through the official WhatsApp Business Cloud API.

• Knowledge base content: website pages, PDF documents, and FAQ entries a Company uploads to train its AI assistant.

• Usage data: feature usage and limits needed to operate subscription plans.

How We Use Information

Information is used to operate the WaselTech platform: sending and receiving WhatsApp messages, generating AI responses grounded in a Company's own knowledge base, routing conversations to human agents on request, triggering configured n8n automations, and enforcing subscription plan limits.

Third-Party Services

WaselTech integrates with the official Meta WhatsApp Business Cloud API to send and receive messages, with an AI provider to generate responses, and — where a Company configures it — with n8n to trigger downstream workflows. Each Company controls its own integrations and credentials.

Data Isolation

Each Company's conversations, contacts, and knowledge base are kept separate from other companies using the platform.

Contact

Questions about this policy can be sent to sales@waseltech.net.